入住与住宿
下午 3 点起办理入住，上午 11 点前退房。如需提前入住或延迟退房，请与前台协商安排。
A valid form of photo identification, such as a passport or driver’s licence, is required at check-in. You’ll also need a valid credit or debit card for payment and the security deposit.
Early check-in is subject to availability. Please contact our Front Desk team on the day of your arrival to check if your room is ready.
Late check-out is subject to availability and and may incur an additional fee. Please speak with our Front Desk team on the day of check-out to check availability and applicable charges.
No. The primary guest named on the reservation must be present at check-in and provide a valid form of ID.
当然可以。在下午 3:00 之前抵达？在您等待客房准备就绪期间，我们很乐意为您寄存行李。
办理了退房但还没准备好告别墨尔本？我们可以为您再多保管一会儿行李。只需告知我们的礼宾人员即可。
Guests must be 18 or older to book and check in. Guests under 18 cannot check in or stay at the hotel alone and must be accompanied by a parent or legal guardian.
The hotel entrance at 18 Timothy Lane is locked from midnight. Simply use the intercom to contact our Front Desk team and we’ll let you into the building and up to Reception on Level 6. Our Reception operates 24/7, so we’re here to assist you whenever you arrive.
Yes. Simply visit Reception and our Hosts can assist with extending your stay, subject to availability. You can also make a new booking through the IHG® One Rewards app or the voco Melbourne Central website.
Yes, cots are available on request. If you’d like one ready when you arrive, please contact our Front Desk team ahead of your stay so we can have it arranged for you.
Yes, voco Melbourne Central is wheelchair accessible, with step-free access from the hotel entrance and lifts providing access throughout the hotel.
客房
All guest rooms at voco Melbourne Central are stocked with Amatus premium hand, body and hair care products. Made with botanical ingredients and bespoke scents, the range is designed to hydrate and nourish, while being suitable for all skin and hair types, including sensitive skin.
For the best city views, choose a room on a higher floor or select a room type that specifically mentions city views. The higher you go, the more Melbourne you’ll see.
No, we don’t provide bottled water in guest rooms as part of our commitment to treading more lightly.
We encourage you to bring your own refillable bottle or pick up a reusable glass bottle on Level 6 and refill it at our water station.
Complimentary coffee capsules and Tea Drop sachets are available in all guest rooms.
To help reduce waste, additional amenities such as dental kits, shaving kits, vanity kits and other bathroom essentials are available on request.
Robes and slippers aren’t placed in guest rooms but are available on request. Simply reach out to our Hosts and we’ll be happy to arrange them for you.
Yes, interconnecting rooms are available for selected room combinations:
- King Premium City View Room + King Premium Room
- King Premium City View High Floor + King Premium Room High Floor
- King Premium City View Room + Twin Premium Room
- King Premium City View High Floor + Twin Premium High Floor
To request an interconnecting room, book the two eligible room types and contact our Reservations team to request connecting rooms. Please note that connecting rooms are subject to availability.
Contact our Reservations team at reservations@melbourne.vocohotels.com or +61 3 9122 5514.
Yes, a rollaway bed is available for $75 per night in selected room types only:
- 1 King Bed Premium
- 2 Single Beds Premium
- 1 King Bed Premium High Floor
- 2 Single Beds Premium High Floor
Yes, all guest rooms feature Smart TVs with over 1,000 complimentary movies and TV shows, 24/7 news and 50+ live sports options. You can also cast from your own device, check your bill or even check out directly from your TV.
Yes, all guest rooms are equipped with a fridge, coffee machine and kettle.
Yes. Laundry service is available Monday to Saturday. Please contact Reception to request a laundry bag and form. Once completed, let Reception know when your laundry is ready for collection.
Service schedule
- Before 9:00 AM: Same-day return by 8:00 PM
- After 9:00 AM: Return on the next service day after 8:00 PM
- Sundays & public holidays: No laundry service
Yes, the 1 King Bed Standard Accessible is our only accessible room type, featuring generous open space, floor-to-ceiling city views and wheelchair-friendly amenities.
The accessible bathroom includes a roll-in shower, grab rails, a lowered sink and accessible storage with lower cupboards
Yes. Smoking and vaping are strictly prohibited in all guest rooms, as well as indoor and outdoor public areas of the hotel.
A cleaning fee applies if this policy is not followed to cover deep cleaning and restoration. If smoking activates the fire alarm system, additional charges may apply for emergency response and disruption.
Pets are not permitted at the hotel, restaurant or in guest rooms. Service animals are welcome, provided the appropriate documentation can be presented upon request.
预订与付款
Yes. A $100 per night security deposit is required at check-in and can be paid by credit or debit card.
The deposit covers any incidental charges or additional costs incurred during your stay, such as damage or other charges not included in your room rate. If there are no outstanding charges, the deposit will be released after check-out. The time it takes for the funds to become available again may vary depending on your bank or card provider.
Cancellation terms vary depending on the rate booked.
- Non-refundable rates: Cannot be cancelled or refunded.
- Flexible rates: Can be cancelled for a full refund up until 6:00 PM (local hotel time) the day before your check-in date.
- Late cancellations: Cancelling after 6:00 PM the day before check-in, or failing to arrive, will result in a charge of one night per room to your credit card or other guaranteed payment method. Taxes may apply.
- Early departure: If you do not contact the hotel or arrive before the check-out time after the first night of your reservation, the remaining nights of your reservation will be cancelled.
We recommend checking your booking confirmation email for the specific cancellation terms that apply to your reservation.
We accept American Express, Visa, Mastercard, Diners Club, Carte Blanche, JCB and China UnionPay.
Yes. voco Melbourne Central is a cashless hotel, so all payments must be made by card.
Changes to your booking are subject to the rate conditions and availability. Please check your booking confirmation email for the deadline to make changes. Non-refundable bookings cannot be modified or changed.
For eligible bookings, you can make changes through the IHG® One Rewards app or by logging into your IHG account online. Alternatively, contact our Reservations team at reservations@melbourne.vocohotels.com or +61 3 9122 5514 for assistance.
Yes. To earn IHG® One Rewards points, you’ll need to be an IHG® One Rewards member and book through the IHG website or voco Melbourne Central website.
You can also earn an additional 500 points per night by opting out of housekeeping for the night through the IHG® Green Stay program.
优惠与套餐
View our current hotel offers and packages here.
Choose the offer you’d like to book on our Offers page, enter your stay dates and check availability. You’ll then be directed to the IHG website to complete your booking.
Yes, you can earn IHG®One Rewards points when booking eligible hotel offers and packages.
No. Each hotel package has the listed inclusions and cannot be substituted for other items. Unused package inclusions are also non-refundable.
Yes. The best way to gift a hotel package experience is with one of our hotel gift vouchers. Once purchased, contact our Reservations team to redeem the voucher towards your selected package.
Contact our Reservations team at reservations@melbourne.vocohotels.com or +61 3 9122 5514 for assistance.
交通与停车
酒店入口位于提摩西巷 18 号 (18 Timothy Lane)，仅限步行进入。办理入住手续的接待处位于 6 层。
是的，Lonsdale 街 374 号提供有限的礼宾代客泊车位，收费为每辆车每晚 $70。请在入住前通过 hosts@melbourne.vocohotels.com 联系我们的团队以确保车位充足。
抵达后，请拨打坡道底部显示的电话号码，我们的团队将为您开门。
如果您驾车前来并使用代客泊车服务，请将目的地设置为 Lonsdale 街 374 号，并沿 voco 标识下方的坡道行驶。抵达后，只需拨打大门上显示的电话号码，我们的团队将为您提供协助。
酒店附近有多个停车场，包括：
- Melbourne Central 购物中心 Wilson 停车场，
- 312 Lonsdale Street Wilson 停车场，
- 300 La Trobe Street
停车费由各停车场自行设定，可能会有所变动。如需了解更多停车选项，我们的团队很乐意为您提供帮助。
Yes, voco Melbourne Central is located in the Free Tram Zone.
我们不提供私人司机或机场接机服务。您可以在墨尔本机场搭乘出租车或网约车，也可以乘坐 SkyBus 机场巴士前往南十字星车站（Southern Cross），然后换乘免费电车区（Free Tram Zone）内的电车前往酒店。
是的。从弗林德斯街站 (Flinders Street Station) 出发，乘坐开往墨尔本中心 (Melbourne Central) 方向的电车，在墨尔本中心站 / 伊丽莎白街 (Melbourne Central Station / Elizabeth Street) 下车。
从南十字星车站 (Southern Cross Station) 出发，乘坐开往伯克街购物中心 (Bourke Street Mall) 方向的电车，在伯克街购物中心 / 伊丽莎白街 (Bourke Street Mall / Elizabeth Street) 下车。这两个站点距离酒店均仅有几分钟步行路程。
酒店设施与服务
我们的屋顶泳池开放时间为 7:00 – 22:00，健身房开放时间为 6:00 – 23:00。
想在非营业时间锻炼吗？只需前往前台，我们将为您安排。
是的，我们欢迎儿童使用泳池。但请注意，幼儿必须全程由家长或监护人陪同并看管。
我们不提供储物柜或专门的更衣设施。不过，7 层为泳池使用者提供毛巾，宾客也可以在洗手间内更换衣物。
我们的屋顶泳池位于 7 层，就在 Blacksmith 酒吧旁边。
健身房和饮水站均位于 6 层，紧邻接待处。
是的，酒店各处均向所有住客提供快速且免费的 Wi-Fi。
餐饮
Yes. Blacksmith Bar & Grill is located on Level 7 of voco Melbourne Central, serving breakfast daily and lunch and dinner from Tuesday – Saturday.
Yes. Blacksmith Bar is tucked away on Level 7 and is open daily for coffee, drinks and bar snacks. Join us for Happy Hour daily from 4:00 PM–7:00 PM.
Yes, room service is available 24 hours a day. Serving breakfast, lunch and dinner, plus a limited menu during after-hours dining.
Choose a rate that includes breakfast when booking your stay. If you decide to add breakfast later, contact our team at hosts@melbourne.vocohotels.com at least 24 hours before your stay to enjoy a better rate, or simply ask our team when you check in.
Decided on the day? No worries. Walk-ins are welcome for $40 per person.
Our premium buffet breakfast serves up all the morning favourites, from hot classics and continental favourites to fresh pastries, fruit and more. Enjoy:
- Hot buffet with sausages, bacon and more
- Continental buffet with cheeses, cereals and more
- Cooked-to-order eggs
- Freshly baked pastries and breads, including croissants and muffins
- A wide range of gluten-free and lactose-free options
- Fresh fruits and salads
- Juices, teas and a self-serve coffee station
- One complimentary barista-made coffee
$32 per person — when booked at least 24 hours before your stay
$40 per person — walk-in breakfast
Monday – Friday: 6:30 AM – 10:30 AM
Saturday & Sunday: 7:00 AM – 11:00 AM
Breakfast hours may vary during public holidays.
Yes, everyone is welcome to dine at Blacksmith Bar & Grill. Simply walk-in or make a reservation here.
Yes, non-hotel guests can enjoy our buffet breakfast by walking in or book here for $40 per person.
会议与活动
我们的活动空间既能满足小型聚会的需求，也能承接大型庆典活动。请点击此处向我们的团队咨询，以讨论最适合您宾客人数的方案。
是的。为了给您提供更多便利，活动场地和客房可以一并预订。您只需在咨询时说明需要包含住宿，我们的宴会团队即可为您提供定制报价。
我们的全天会议包价提供全天或半天选项，按人数计费。
全天会议包价包含：
- 抵达时的茶水和咖啡
- 早茶和下午茶
- 午餐
- 记事本和笔
- 标准视听设备，包括屏幕、HDMI 线和 WiFi
- 白板、翻页挂图和翻页笔（视供应情况而定）
半天会议包价包含：
- 抵达时的茶水和咖啡
- 可选早茶或下午茶
- 午餐
- 记事本和笔
- 标准视听设备，包括屏幕、HDMI 线 and WiFi
- 白板、翻页挂图和翻页笔（视供应情况而定）
每场会议的需求各不相同，因此我们建议您与我们的会议与活动团队联系，以便根据您的计划寻找最合适的包价并获取定制报价。
我们为会议和活动提供一系列餐饮选择，从欢迎咖啡、早茶到午餐及下午茶点，应有尽有。您可以下载我们的《会议与活动餐饮指南》以探索菜单，或提交咨询，我们的活动团队将为您的活动推荐最佳方案。
我们建议您尽早与我们联系，特别是如果您已有心仪的日期或会议空间。请向我们的宴会统筹团队提交查询申请，以便我们为您核实房态、讨论您的需求，并协助您为您的计划找到理想的空间。
社交活动与私人用餐
我们的 Blacksmith 餐厅可供多达 280 人包场尊享，其中包括可在屋顶露台举行的小食招待会。
最低消费要求可能会根据活动规模、日期及所选场地而有所不同。我们的活动团队将为您提供一份定制化方案。
是的。为了给您提供更多便利，活动场地和客房可以一并预订。您只需在咨询时说明需要包含住宿，我们的宴会团队即可为您提供定制报价。
是的。您只需选择适合您活动的菜单套餐，然后从该套餐提供的选项中随心选择您心仪的菜品即可。您还可以额外增加小食套餐，或从各种自助零点台中进行选择，为活动增色添彩。
不打算安排正式的入座式宴请？您可以仅选择小食套餐和精选自助零点台，让现场氛围更加轻松，方便宾客社交。
饮品方面，我们提供三种饮品套餐供您选择：The Finch（雀）、The Owl（鸮）或 The Flamingo（火烈鸟），时长可涵盖二至五小时。此外，饮品也可按实际消耗结算。
我们建议您尽早预订，特别是在大型活动和节假日期间，以确保锁定您心仪的日期与空间。
仍有疑问？
酒店工作人员将在一个工作日内回复。